Embracing Moments –
luca Points are our offer to you and your guests to get the best out of your first-class moments. To answer all your questions about luca Points, we have compiled the most important questions and answers from our FAQs.
But not only your guests benefit from luca Points!
Because with luca, you increase the tip of your service staff, and also provide an additional one: with luca Points.
luca App download
We have the answers to your questions
We have developed a system that allows your guest to save time and money every time they pay with luca. With luca Points, guests can collect and use points at all participating luca locations and thus take advantage of discounts.
For the start with luca Points we take over 10% of the bill. In addition, the guest automatically receives luca Points, which can be used on the next visit. With each additional bill paid via the luca app, guests automatically collect luca Points and can use the points saved as a discount – or continue saving. – Without an account, guests can collect luca Points – but use is only possible with an account and with the app. Guests can quickly and easily create an account in the app. If a guest has paid via the web app and collected luca Points, they can simply transfer them to the app to use the points. Here’s how: 1. the guest must provide their email address via the web app after making a payment (they are actively prompted to do so). 2. Once the cache is cleared or if an incognito tab is used, luca Points collected via the web app are not transferable.
The guests cannot pay their entire bill with luca Points – at least € 1.00 must be paid via luca. In addition, when making a payment, the guest can collect up to 10,000 points, equivalent to €100.00. In the first version, the guest cannot choose how many of the collected points are used – either all points can be used or none.
The collected points do not currently expire. Your guest can collect and use them whenever they want.
We will continue to increase the tip and nothing will change in the settlement.