It is precisely this kind of challenge that appeals to Anna Maaß. She puts it this way, “I need to be able to make a difference, I need to be creative, and I need to make things happen.” The most important thing for her is to form a team that gives the house a soul. The guest should get “a living room feeling”. This is supported by the fact that the staff of the Gendarmerie consists exclusively of long-term employees.

Anna Maaß vehemently disagrees when she hears someone say that he or she is “just waiting staff”. And explains: “A good waiter not only has specialist knowledge, but is also a service provider from the heart, team player, actor and therapist. He must have a good physical constitution and, above all, he must be willing to perform and be educated in order to have a say. He must also be gifted in languages. Our staff all speak at least two languages.”