You have more questions?
luca helps you shape your social life digitally. You can use the luca App to find locations, pay, access additional information such as menus, store vaccination and test certificates, and much more.
As a guest you save time and stress with luca. By paying your restaurant bill quickly and easily in the app, you don’t have to wait for the service staff and can experience your visit exactly as you planned it: with good food and nice company. For service staff, this means that they no longer have to coordinate time-consuming payment processes. This allows them to provide you with a more personalized and stress-free service. By the way: You can also tip for this good service directly in the app with luca. We’re currently working on additional features to make your restaurant experience even more awesome.
luca Points is our offer to you to make the most of your first-class moments. For this we have developed a system that allows you to save time and money every time you pay with luca. With luca Points, you can collect or use points at participating luca locations to take advantage of discounts.
To save on your bill with your collected points, scan the luca QR code with your luca App as usual. After you start the payment process, you will see how many points you have available and how many points you will collect with the payment for your next visits. Choose whether you want to use your accumulated points for this payment. Then the app will show you your reduced amount, which you then confirm.
No. Your bank and payment details are not stored in our system, but only processed by Rapyd. This is an established payment provider that focuses on the European market and the local requirements. You can find more information about Rapyd here.
Yes, you don’t have to worry about your data and payment information. They are protected and processed in accordance with the GDPR. The transactions are processed by Rapyd, an established payment provider that focuses on the European market and the local requirements. You can find more information about Rapyd here.
Of course, this should not happen. If you get an error message or encounter any other problem with luca, you can always contact our support: firstname.lastname@example.org. Just email us and describe your problem to us. Our support team will get back to you as soon as possible and try to find a solution.
None. For you as a user, luca is free of charge. You only pay your restaurant bill and possible tip.
Yes, you can quickly and easily link your account to an email address in your luca App, agree to the terms and conditions of the payment service provider Rapyd and then immediately start saving with luca Points. Rapyd is an established payment service provider that focuses on the European market. You can log in to your account on multiple devices – but please note that you cannot link existing payments from multiple devices to the same email address.
To get started with luca Points, we’ll cover 10 % of your bill. In addition, you will receive luca Points to use on your next visit! With each additional bill you pay via the luca App, you collect luca Points, and can use your saved points as a discount for your current payment – or continue saving. An example: You collected 1000 luca Points during your last visit. Today your bill is 100,00 €. Now you can use your 1000 luca Points (=10,00 €) as a discount or continue saving. In addition, you collect luca Points. In this example it would be 500-1000 luca Points.
In your luca App, there is a “My luca” section. There you can see your points and what value they correspond to in €. In addition, you will find a list of all payments for which you have collected and used points. Even directly during the payment process, you can see in your luca App how many points are available to you and what value they correspond to.
Search for “luca App” in the App Store (iPhone) or Google Play Store (Android). If you already have the app installed, you just need to click “update” here. If there is no option to update, it seems that your luca App is already up-to-date.
You can download the luca App on devices with iOS (from version 15) in the Apple App Store or on smartphones with an Android operating system (from version 5) in the Google Playstore. Here you can find the direct links to the apps.
You can collect points without an account or the app – but you can use them with your account via the app. You have the option of transferring points collected via the web app to your account in the app. This is how it works:
– Enter your email address via the web app after making a payment.
– As soon as the cache is deleted or if you use an incognito tab, luca points collected via the web app are not transferable.
You can collect and use luca Points at participating luca locations that have been activated by luca for this purpose.
You can’t pay your entire bill with luca Points – at least €1.00 must be paid through luca. You can earn a maximum of 10,000 luca Points for one payment, which is the equivalent of €100.00.
luca Locations is luca’s operator tool. This platform maps several services, such as luca Pay. With luca Locations it is also possible to provide guests with menus, seating plans, and other information via QR code.
Yes, if you activate the Discovery function in luca Locations, your location will be displayed in the luca App under “Discover”. This allows luca App users to easily search and find your location.
Yes, the luca Locations app is the tool for your staff and daily use. The web version is still the tool for managing the luca Locations account.
We offer a comprehensive digitalization package to the gastronomy industry. This means that we digitize the entire process from check-in to ordering to payment. So we use our technology exactly where it makes your everyday business easier. This leaves you more time for what really counts: your guests. With this, we are continuing with luca where we started.
Depending on which check-out experience you choose, luca can be integrated into different check-out systems. We will be happy to clarify which variant you can use during the set-up process.
We have developed a system that allows your guest to save time and money every time they pay with luca. With luca Points, guests can collect and use points at all participating luca locations and thus take advantage of discounts.
For starting with luca Points we take over 10 % of the bill. In addition, the guest automatically receives luca Points that can be used on the next visit. With each subsequent bill paid via the luca App, guests automatically collect luca Points and can use the points saved as a discount – or continue saving. Guests can collect luca Points without an account but they can only use them with an account and the app. Guests can quickly and easily create an account in the app. If a guest has paid via the web app and collected luca Points, they can simply transfer them to the app to use the points. This is how it works:
– The guest must enter their email address via the web app after making a payment (they will be actively prompted to do so).
– As soon as the cache is deleted or if an incognito tab is used, luca Points collected via the web app are not transferable.
The guests cannot pay their entire bill with luca Points – at least € 1.00 must be paid via luca. In addition, when making a payment, the guest can collect up to 10,000 points, equivalent to €100.00. In the first version, the guest cannot choose how many of the collected points are used – either all points can be used or none.
Our goal is to help the gastronomy industry with digitization. In the future, luca should enable an all-round digital customer experience so that your employees can concentrate fully on service again – luca Pay is just the beginning. With luca you pay no basic fee and also save costs in the ongoing process. luca works very simply via the luca App. Detailed information for operators about your benefits is available here.
The restaurant does not see your name or data about your means of payment. The employees can see in luca Locations, the tool for operators, which table has paid which amount and which tip at which time. For better traceability, there is a payment code for each payment (a kind of order number), which is also displayed to you in the app.
For payment, you can use your debit card, credit card, Apple Pay or Google Pay. The amount will then be debited from the deposited account according to your usual settings – just like you know it from online shopping, for example.
Store vaccination records and tests in the luca App
You can store vaccination certificates and tests in the luca App. This way, you have all the information you might need for a visit to a place quickly and at your fingertips in one place.
It’s easy: In the “My luca” section within the app, you can add your vaccination or recovery record. To do so, scan your corresponding QR code directly with the scanner there. You can find the QR code on your vaccination or recovery certificate, which the issuing authority has issued to you in digital or analogue form.
In the app you will find the “My luca” section. There you can insert your negative test result from the participating test centres – and always have it with you. You will find a QR code or link for this on your test result notification, which you usually receive in digital form from the test centre. You can use this to import the test result into the luca App. To do so, use the scanner in the “My luca” area to scan the QR code of your test result.
Experience life together
luca relieves you and your loved ones of complicated and inefficient processes that disrupt your everyday lives. With luca you save time – so you can experience more of life together.